Shipping to a "Point of Withdrawal - Pick up & go" location
Su paquete en un Punto Pack​

1. Where is my package ?
   The tracking number is indicated in your account > Follow-up my order > [Details] as follows:
    

   Track your package:

   Mondial relay (96965338)
   
   Click on the words "Mondial relay" to access the tracking directly.
    
2. When should I receive it ?
   Indicative delivery leadtime :
   - Belgium, Spain and Luxembourg: Day+5 to Day+10
   - France: Day+3 to Day+5 
    
3. I didn't receive it. What I should do ?
   
   In our "Terms & Conditions" that you accepted, we ask you to wait for 2 weeks ( to give the package enought time to arrive to you. 

​Please wait until 2 weeks before contacting us to claim !
 

Then, after 2 weeks, if the package wasn't in your hands, please contact-us.