» » Incorrect, damaged or Missing items


 

I have a problem with my order!

 

 

 

I received an incorrect item :

I have a missing of damaged item => Tell us what's wrong

 

I want to return items => Contact us 

 

 

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I received an incorrect item :
 

  • The sheets are folded in 4 (or more) while I wanted them not folded!

    => The majority of our sheets are indeed folded to secure their storage and shipments. We indicate this in the item presentation, most often in this way:

    "Warning: Sheets will be sent folded by us. It therefore inevitably contain creases but of course, the traces will not interfere in the final appearance of your model. By ordering this paper, you agree to receive sheets folded"

     

    In some rare cases when you do not want any creases (Tessellations, Wall decorations, binding ...). You can often remove creases with iron. But if you still do not want to keep the sheets, you can return them to your charge. Contact us 
     

    We have regularly in stock sheets not yet folded that we can send with a roller protection. If you are interested, contact us before placing an order to know the availability of the sheets.

     

  • The sheets are not the size ordered

    => In most cases, you ordered large sheets (example 40x40 cm) and you received a smaller pack.
    Don't worry, usualy, the sheets are folded in 4 as advertised on the item presentation. Please, open the pack and unfold the sheets to check the size. And if we really send you the wrong format, contact us 
    You did not want folded sheets? Click here !

     


 

  • Sheets are not perfect square
     

    => Most sheets that we cut should be square. However, for a few types of sheets, it's not possible to have them as perfect square either because we receive them like that or because the type of paper does not allow precise cutting.
    This is the case for example with VOG, Kraft 100x100, Sandwich 45x45 and Washi Deluxe papers.

    We indicate this in the item presentation, most often in the following way:


    " Due to the highly textured face, the square might not being always perfect. By ordering this paper, you agree to receive sheets folded and not perfectly square."

    If you do not want to keep the sheets, you can return them to your charge. Contact us.





     
  • I have an other problem with an item: 

 

Please tell us what's wrong :

 

CONTACT US

 

 

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