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Shipping to a "Point of Withdrawal - Pick up & go" location
Su paquete en un Punto Pack​


  1. Where is my package ?
    The tracking number is indicated in your account > Follow-up my order > [Details] as follows:


    Track your package:

    Mondial relay (96965338)

    Click on the words "Mondial relay" to access the tracking directly.
  2. When should I receive it ?
    Indicative delivery leadtime :
    - Belgium, Spain and Luxembourg: Day+5 to Day+10
    - France: Day+3 to Day+5 

  3. I didn't receive it. What I should do ?

    In our "Terms & Conditions" that you accepted, we ask you to wait for 2 weeks ( to give the package enought time to arrive to you. 


​Please wait until 2 weeks before contacting us to claim !


Then, after 2 weeks, if the package wasn't in your hands, please contact-us




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