You chose the economic postage, which is really the cheaper way for an international postal service.
Where is my package ?
You chose a postage without tracking number. We have unfortunately no way to track your package. But don't worry, there is almost never loss or theft.
When should I receive it ?
Indicative delivery leadtime:
- For Europe: 1 to 8 weeks, on average 3 weeks
- For the World: 2 to 10 weeks, on average 4 weeks
I didn't receive it. What I should do ?
In our "Terms & Conditions" that you accepted, we ask you to wait for 10 weeks (12 weeks for South America/Africa/China) to give the package enought time to arrive to you. For countries outside Europe, the delay is usually due to customs service.
Please wait until 10 weeks before contacting us to claim ! (12 weeks for South America/Africa/China)
Then, after 10 weeks (12 weeks for South America/Africa/China), if the package wasn't in your hands, please contact-us.
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