Where is my package ?
You chose a postage without tracking number. We have unfortunately no way to track your package. But don't worry, there is almost never loss or theft.
When should I receive it ?
Indicative delivery leadtime :
- For Europe: 1 to 4 weeks, on average 10 days
- For the World: 1 to 4 weeks, on average 2 weeks
- For South and Central America: 1 to 8 weeks, on average 3-4 weeks
I didn't receive it. What I should do ?
In our "Terms & Conditions" that you accepted, we ask you to wait for 8 weeks (12 weeks for South America/Africa/China) to give the package enought time to arrive to you. For countries outside Europe, the delay is usually due to customs service.
Please wait until 8 weeks before contacting us to claim ! (12 weeks for South America/Africa/China)
Then, after 8 weeks (12 weeks for South America/Africa/China), if the package wasn't in your hands, please contact-us.
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