When should I receive it ? Indicative delivery leadtime : - For Europe: Day+4 to Day+8 - For the World: Day+4 to Day+10 - For South and Central America: Day+4 to Day+15
I didn't receive it. What I should do ? In our "Terms & Conditions" that you accepted, we ask you to wait for 4 weeks (6 weeks for South America/Africa/China) to give the package enought time to arrive to you. For countries outside Europe, the delay is usually due to customs service.
Please wait until 4 weeks before contacting us to claim ! (6 weeks for South America/Africa/China)
Then, after 4 weeks (6 weeks for South America/Africa/China), if the package wasn't in your hands, please contact-us.